Shipping policy

Shipping Policy
Thank you for shopping with us! Below are the terms and conditions that constitute our Shipping Policy.
1. Order Processing Time
  • All orders are processed within 1–3 business days.
  • Orders are not shipped or delivered on weekends or public holidays.
  • If we experience a high volume of orders, shipments may be delayed by a few days.
  • We will notify you via email if there is a significant delay in shipping your order.
2. Shipping Destinations
  • We currently ship to major Southeast Asian countries, including but not limited to:
    • Singapore
    • Malaysia
    • Thailand
    • Vietnam
  • Please note that we do not deliver to P.O. Boxes or military addresses (APO/FPO).
3. Shipping Rates & Delivery Estimates
  • We are pleased to offer Free Shipping on all orders across our supported Southeast Asian destinations.
  • All packages are shipped via reliable small parcel express delivery services.
  • Estimated delivery time is usually 5–12 business days, depending on your location and local customs clearance.
  • Delivery delays can occasionally occur due to unforeseen logistics or customs issues.
4. Shipment Confirmation & Order Tracking
  • You will receive a Shipment Confirmation email containing your tracking number(s) once your order has shipped.
  • The tracking number will become active within 24–48 hours.
  • You can track your package directly through our website or the carrier's official tracking portal.
5. Customs, Duties, and Taxes (Negotiable)
  • The prices displayed on our website do not automatically include import customs duties or local taxes.
  • The responsibility and payment for customs duties will be negotiated and confirmed with the buyer before or during the shipping process.
  • If your package incurs local customs taxes, our customer service team will contact you directly via email to discuss the handling method.
  • You may also proactively reach out to us at service@springrisehk.com to discuss customs arrangements before placing an order.
6. Damages and Lost Packages
  • We are not liable for any products damaged or lost during transit.
  • If you received your order damaged, please contact the shipment carrier to file a claim.
  • Please save all packaging materials and damaged goods before filing a claim.
7. Incorrect Addresses & Delivery Failure
  • Buyers are responsible for providing an accurate and complete shipping address.
  • If a package is returned to us due to an incorrect address, failure to respond to customs inquiries, or refusal to cooperate with local clearance, the buyer will be responsible for any return shipping costs and redelivery fees.
8. Contact Information
  • If you have any questions about our shipping and customs negotiation practices, please contact us at service@springrisehk.com.